Refund Policy

We want MahaRasa to genuinely work for you. If it doesn't, returning it is simple.

1. Eligibility

• Returns are accepted within 30 days of the delivery date
• Applies to your first order under the no-questions-asked policy
• Opened products are eligible under the first-order policy
• Subsequent orders are eligible for return only if the product is damaged, defective or incorrectly delivered

2. How to request a refund

1. WhatsApp us at +91 79972 68886 or email hello@trymaharasa.in
2. Share your order number (format: MR-YYYYMMDD-XXXX)
3. We confirm within 24 hours
4. Ship the product back to our Hyderabad address (we'll provide it)
5. Refund is processed within 5–7 business days of receiving the return

3. Damaged or defective products

If your order arrives damaged or defective, contact us within 48 hours of delivery with a photo of the product and packaging. We'll replace the order or issue a full refund at no cost to you — this applies to all orders, not just your first.

4. Refund method

Refunds are credited to the original payment method used at checkout (UPI, card or net banking). Razorpay processes all refunds. Allow 5–7 business days after we initiate the refund for it to reflect in your account.

5. Non-returnable situations

• Orders returned after 30 days without prior approval
• Second or subsequent orders where no defect exists
• Products tampered with or damaged by the customer
• Incorrect address provided at checkout leading to delivery failure

6. Return shipping

For damaged or defective products, we bear the return shipping cost. For first-order change-of-mind returns, return shipping is at the customer's expense.

7. Contact

WhatsApp: +91 79972 68886
Email: hello@trymaharasa.in
Mon–Sat, 9am–7pm IST